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Which is the Best Internet Service Provider in Malaysia?

Best internet service provider in Malaysia

Choosing the right Internet Service Provider (ISP) can be a daunting task if you are not sure what is available in the market. Some of you might be used to having fast internet connection from where you come from. The average internet speed in Malaysia ranges from 1Mbps to 8Mbps. Your choice of finding the right one can make a vast difference; either to your enjoyment or your frustration.

So, what are the things to consider when choosing the right ISP?

  • Cost and Contract:

Usually the first comparison would be cost vs speed when deciding for the best deal. However this shouldn’t be the only factor when doing the comparison. You should consider looking at the overall package and see what else does it comes with. Does it come with a free modem? What are the types of internet connections?  Are there any add ons? How long is the contract period? These are the details you’ll need to consider when comparing services by price.

  • Data Cap Quota

This refers to limitation of the amount of data you can use in a month by the ISP or whether the speed gets throttle after a certain amount of data usage.

  • Types of Internet Connections

You can probably break it down to 3 different types: 1) DSL, 2) Fibre Optics 3) Wireless. DSL also known as digital subscriber line operates on regular phone lines and can have speed of 1Mbps to 8Mpbs. Fibre Optics are the latest connectivity which operates on the network using light. Speed can go from 8Mbps to 100Mbps. Wireless are networks that operates without any cable or using 4G technology. Base on my experience, wireless for high rise are not very reliable as they can get quite unstable.

  • Download and Upload Speed

Most of us want to have the fastest speed at the price we can afford. The download and upload speed depends heavily on the types of internet connection that you choose. To see how fast is the download or upload speed provided by users, you can go to Speedtest.net Net Index to check out the different ISP in your area. In today’s environment, a minimum requirement of 4Mbps is a must if you intend to stream from the internet.

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  • ISP availability or accessibility in your area

It’s important to check out whether your ISP is available in your area. Certain ISPs are only available in cities or township areas. Some ISP such as TIME do not have fibre optic service on landed property and can only be found in condos, apartments or business parks.

  • Add-ons and special feature

Nowadays ISP throws in extra stuff when you apply through them. The extra add-ons are like extra speed boost, free local calls, lower IDD rate, free emails and set top box. The question is whether the extras thrown in really matters to you.

  • Customer Support

How easy is it for you to get support if you experience slowness in internet connection or instability? Does the ISP provide email, phone or chat support?

  • Reliability

Are you promise or guaranteed the speed that you pay for? Does your internet connection get cut off once in a while or is it stable? Reviews are usually given through word of mouth or through other user’s experience.

So to save you the hassle of doing the research for the best Internet Service provider, I have compiled a list of well-known ISPs available in Penang  for you.

** Updated for 2017
Broadband in Malaysia

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So here are my top ISP preference.

Top 3 Internet Service Provider Preference

  1. TIME 

    Most affordable internet plan and fastest speed in Malaysia

Time Fibre Broadband Malaysia

TIME broadband has just updated their packages to offer the fastest internet speed that is available in Malaysia today with speed of up to 500Mbps. One of the main advantage is the speed vs price is relatively cheaper than the rest of the ISP. For existing users, the deal is even better. Meaning if previously you have a 10Mbps, then the new upgrade plan would be 100Mbps. Similarly for the old plan of 20Mbps & 100Mbps will get an upgrade to 300Mbps and so forth for the same price. However, existing customer will need to upgrade their router to take advantage of the speed upgrade.

The other advantage that I find is the great customer service given. You can be assured that your call will be picked up if you were to lodge a report or your mail to be replied the same or following day – if your call is done in the middle of the night.

The only disadvantage of TIME is the low area coverage in Penang and Malaysia today. You can click on this link to find out the areas that are available. Currently this ISP is located mainly in Bayan Lepas, Gelugor and Georgetown. However I would still rate this as my top internet service provider if it is covered in your area.

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2. TMNET

Free 12 months iFlix Subscription and widest coverage

StreamyxTMNET is a wholly owned subsidiary of Malaysia’s main Telecommunication provider. There are 2 main packages from TMNET 1) Streamyx – copper wire or you can call it the phone line 2) UNIFI – fibre optic. The coverage area for Streamyx is much broader compare to the rest of the ISPs. The UNIFI package also comes with a set-top-box called HyppTV. However, I don’t quite find the cable TV very appealing as they are quite limited in their channels. I would suggest for you to subscribe to ASTRO or other networks if you intend to watch cable shows. Speed stability can be unreliable at time too, but so far still not too bad.

The disadvantage factor lie on the customer service. Customer service is quite poor and calls are not picked up immediately.

3. MAXIS

Lowest entry internet plan in the market.

Maxis BroadbandMaxis and Unifi basically share the same infrastructure or same fibre optic line. For almost the same price as UNIFI 5Mbps package, you can get a 10Mbps for RM139. However, one of the main issues discussed in most of the forums are the high ping issue for Maxis. This will concern you if you are a heavy gamer online.

There are still other internet service providers available in the market which are not listed here such as U-Mobile, Jaring, Packet One and so forth. However I would suggest to go with the mainstream internet service provider to get a reliable connection.

In conclusion my pick is still TIME but if that is not available in your area, then I would go for TMNet. This could either be Streamyx or UNIFI.

How to Apply for?

TIME – Sign up through this link for a hassle free online registration.

TMNET – I would suggest you to go to the nearest TMPoint outlets in your area.

MAXIS – Suggest to find the nearest MAXIS outlet. Link can be found here.

The above are the top 3 broadband service providers I would suggest for you to look into first, but if none of them fit into your criteria, you can try using BolehCompare.com to do a comparison of all the broadbands in Malaysia.

Which is your best internet service provider and what is the experience like? I’d love to hear your response in the comment section below. Your comment will be of great value to the rest.

Thanks for contributing and I look forward to reading your comment! Cheers!

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15 Responses to Which is the Best Internet Service Provider in Malaysia?

  1. Kinki Tan November 11, 2014 at 1:06 pm #

    Time is not available at my area. i would like to have unlimited quota thus maxis is out… looks like i left with no choice but streamyx, however the only speed can support in my area only up to 1mbps, which i not favorable. is P1 good in terms of speed?

    • Eric Chow November 11, 2014 at 11:15 pm #

      Kinki, I know this is somewhat frustrating as you are only limited to a few choice of ISP. In terms of speed, P1 and Streamyx are basically using the same ‘backbone line’, so the speed should roughly be the same. It also depends on which package you are choosing for P1 – 1MB or 2MB. But one thing to note for P1, is that your area must be able to get a good signal since it is running on Wimax. And the other thing is cable is usually much better than wireless in terms of speed.
      One thing that you can do is to check with TMNET on what is the upgrade plan for your area. I hope that with the guidance above you will be able to make a decision.

    • Kym June 12, 2016 at 9:46 am #

      TIME is terrible…. AVOID TIME UNLESS YOU WANT YOUR TIME WASTED…. after 6 months still terrible internet… hardly ever works… 20+ phone calls… sent three technicians but still doesnt work. They now are telling me that I should pay more money…. what a terrible customer service response…. Everytime I ring up they reset the connection from their side, then I have to reboot devices, etc. … horrible service!!

  2. Jacqueline July 27, 2015 at 6:43 am #

    I have just subscribed to TIME. DISAPPOINTING!!

    The SALES rep was most promising, coming to me within an hour of my call. I was promised fast installation which did not happen. When my internet was installed (at last) I was NOT given any information on how to use or how to boost the speed or any router information. I did not received any job order slip or any slip of papers at all, although I signed a form stating that the job was done. The technician was not very knowledgable and does not have information on how to access my own account.

    The TIME website seems really good, but none of their forms are working. The complain forms cannot be submitted, it show error and refreshes the form. Nothing can be submitted and we cannot get information regarding our service online, even though there is an interface for such a request.

    I have also made my complains to the sales representative who sold me the job but it seems nothing was done.

    The internet service is also inconsistent. Yesterday, I was without internet for over an hour. Although when I did a SpeedTest, it shows good reading, I could not receive any WhatsApp messages and my iPad could not get on to Safari. I rebooted the boxes, but it still did not work. Only after an hour later, it magically worked again.

    I am considering changing my service, since I am still within my one month trial period.
    Which company to go to? Streamyx has BAD reputation amongst my neighbors and friends. My neighbors had high hopes for TIME, but everyone is now staying back on Streamyx. At least that is a known evil.

    So far, the most consistent internet service I have is on my cell with Maxis.

    • Eric Chow August 5, 2015 at 4:50 pm #

      Hi Jacqueline,

      I do agree with you partially that TIME service can be disappointing sometime. Recently I also had a bad experience with them. But the only consolation is that, you can still at least talk to their customer service personnel compare to Streamyx. Normally when I want to make a complain, I would directly send them a mail. You can write directly to “customerservice@time.com.my” or the Head of customer service “headcs@time.com.my”. Usually the reply is within a day. Or you can call them directly at 1-800-18-1818.

      But if you are still not satisfy with TIME service, then the only company to go to is Streamyx. Sad to say, there are not many choices to choose from in Malaysia.

  3. Jin March 14, 2016 at 11:07 am #

    Hey Eric, how is Time ISP going these days? I’m keen to subscribe to it but is the internet service as well as customer service efficient?

    • Eric Chow March 16, 2016 at 1:22 am #

      Hi Jin, so far so good. Based on my experience, TIME customer service is still pretty efficient.

      • Chow Weng Hei July 13, 2016 at 9:16 pm #

        Eric Can I Get any Other ISP?,Did Unifi good?Please Reply soon,And 1 more I live in Teluk Kumbar Bayan Lepas did Time,Streamx or Unifi support the location?

        • Eric Chow July 17, 2016 at 3:35 pm #

          Hi Weng Hei,

          In order to know whether the ISP is supporting your location, you would need to call the ISP provider separately and they would be able to tell you. As of today, majority people are still using Unify, Streamyx and Time.

  4. Eric Ng March 25, 2016 at 12:16 pm #

    Hey Eric, unfortunately TIME does not have coverage at Bayan Lepas FIZ Phase 1 zone. Any recommendation of ISP that able to provide 1 global fixed IP with at least 10Mbps. I need to have 1 backup ISP for my factory. Currently using Unifi 20mbps.

  5. Jimmy Choo April 15, 2016 at 2:02 am #

    I heard PenangFON available there.

  6. Chow Weng Hei July 13, 2016 at 9:15 pm #

    Eric Can I Get any Other ISP?,Did Unifi good?Please Reply soon,And 1 more I live in Teluk Kumbar Bayan Lepas did Time,Streamx or Unifi support the location?

  7. Terry December 27, 2016 at 11:49 pm #

    Streamxy like suck…I even make a complain every night but it won’t work…I think to change WiFi service bur unfortunately time and unify are not in my coverage area…is there any good recommend?my stream really make me get mad…

  8. JC December 29, 2016 at 11:23 am #

    The lead article here is now woefully out of date. This technology changes so fast it is probably time it was re-written with some contemporary info to help current day enquirers.

    • Eric Chow May 10, 2017 at 11:59 pm #

      Article has been updated for the year 2017.

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